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Michael's "best friend forever" Todd Packer shows up and starts expressing his off-color remarks about upper management, which continues to offend the staff. While Ryan the temp drives Packer around town for him, Pam waits for her mom to show up. One of Michael's forwarded joke emails gets around the office and offends certain employees. Toby informs the office that corporate will be having a briefing on company policies of sexual harassment, much to Michael's easy-going dismay.

He goes down to the warehouse to find some dirty jokes to tell, but ends up getting trash-talked. Toby briefs the office on the policies and Pam informs everyone to try and keep it clean when her mom arrives, but Michael arrives with a blow-up sex doll. He makes a speech on not losing the sexual humor around the office, but fails to get the support of the employees. So, for laughs, he and the warehouse staff watch the sexual harassment video in the meeting room. Toby briefs Dwight about the female anatomy. Jan shows up to the office with the lawyer.

Todd Packer returns as Michael talks with Jan and the lawyers about his inappropriate e-mail forwarding. He announces to the office that he will never tell a joke again, but gives up on that immediately. He introduces his "free-speech" lawyer to the others, but Jan explains that her lawyer is for Michael, not fighting against him. Pam's mom shows up and surprises Pam and, after Roy leaves, she asks in whispers (and is shushed by an embarrassed Pam) which one is Jim. Todd Packer shares some more inappropriate jokes with the employees and Michael tries to draw the line, but points the blame at Kevin. He gets teased by Packer and ends up saying how beautiful Phyllis is and saying the only thing he's worried about "is gettin' a boner."

• This episode aired with a warning that it contained adult content and subject matter, which is rare for a network comedy. Writer B.J. Novak later explained the reason was that he had to fight NBC to get the word "boner" on the air because the replacement - "schwing" - didn't have, according to Novak, "the same redemption for Michael at the end". The network compromised with adding the disclaimer before the show.
• This episode didn't air in the state of Kentucky.
• Although he is mentioned (and heard on the phone) in previous episodes, this marks the first appearance of Michael's best friend Todd Packer, played by David Koechner
• This episode introduces Michael Scott's catchphrase "That's what she said," which writer B. J. Novak says was something he heard repeated in college. ("What has two thumbs and X? This guy." also comes from Novak's college days.)
• This episode was inspired by the fact that, as NBC employees, the cast and crew of the show had to go through a sexual harassment seminar themselves before the series began.
• When Dwight asks Toby about female anatomy, actor Rainn Wilson improvised the line "Where is the clitoris? The website says it is at the crest of the labia. What does that mean?"
• The first two letters on Todd Packer's license (WL HUNG) plate likely stands for "Well".

Michael: I am King of Forwards. It’s how I like to do business. Everybody joking around. We’re like friends. I am … Chandler, and … Joey, and uh, Pam is Rachel, and Dwight … is Kramer.

Packer: What has two thumbs and likes to bone your mom? This guy!

Packer: What’s up, Halpert? Still queer?

Michael: Todd Packer and I are total BFF — Best Friends Forever. He and I came up together as salesmen … one time we were out, and we met this…set of twins, and Packer told them that we were brothers, and so you know, one thing led to another, and we brought them back to the motel, and then Packer did both of them. It was awesome.

Packer: … we’re talking blonde incompetence, right?
Michael: Oh yeah …
Packer: Like a, ten words a minute … talking.
Michael: Well, to be fair, blondes, brunettes, you know, there are a lot of dumb people out there.
Packer: Right. They are women, right?

Jim: Hey, um, what has two thumbs and hates Todd Packer? This guy!

Michael: Man … that Todd Packer can do anything.
Jim (under his breath): Except pass that breathalyzer.

Ryan (looking at Packer’s license plate, WL HUNG): You a big William Hung fan?
Packer: Why does everybody ask me that? Who the hell is that?

Pam: I’m excited to show her around. She really wants to meet everybody.
Jim: Oh yeah?
Pam: Mmm-hmm.
Jim: Good, cuz I have a lot of questions.
Pam: Oh really.
Jim: Yeah. As a child, did Pam show any traits that would hint towards her future career as a receptionist? (Pam laughs.)

Michael: Toby is in HR, which technically means he works for Corporate, so he’s really not a part of our family. Also he’s divorced, so he’s really not a part of his family.

Michael: A guy goes to a five-dollar … lady of the night. And … he gets crabs. So the next day, he goes back to complain. And the woman says, “Hey, it was only five dollars. What did you expect, lobster?” (Laughs) This is what’s at stake.

Pam: Um, I just wanted to say, that … just my mom’s coming in today …
Kevin: Mmmmmm, milf.
Pam: Thanks Kevin.

Michael: Um … Stanley, how about that hot picture you have by your desk, centerfold in the Catholic schoolgirl’s outfit, I mean it is hot, it is sexy, and it turns him on, and I will admit, best part of my morning staring at it … but what, we’re just going to take it away?
Stanley: That is my daughter, she goes to Catholic girls school. I’m taking it down right now.

Toby: Office relationships are … never a good idea, so let’s just try to avoid them. But um, if you already have one, you should disclose it to HR.
Phyllis: All relationships, even a one-night stand?
Michael: I think the old honor system is fine. For example, I have never slept with an employee. And believe me, I could have.
Dwight: Yeah, Meredith.

Jim: I’m in … an office relationship. It’s special, um, she’s nice, she’s shy, she’s actually here, if you want to … meet her. Hold on a second (brings in blow-up doll). Oh my god, put on a shirt! Put on … I told you you’d be on camera, I’m sorry, she’s European, (doll turns to Jim) no, I told you that you’d be on camera, (doll tries to kiss Jim, he pushes her away) stop.

Michael: Jim?
Jim: No thanks, I’m good.
Michael: That’s what she said. Pam?
Pam: Um, my mother’s coming.
Michael: That’s what she said …

Dwight: Where’s the clitoris? (Toby is speechless.) On a website, it said at the crest of the labia. What does that mean? (Toby is still speechless.) What does the female vagina look like?
Toby (to camera): Technically I am in human resources, and Dwight was asking about human anatomy. Um, I’m just sad the public school system failed him so badly.

Packer: Don’t ever let this little bitch drive you around town, we got lost for a half an hour.
Pam: I don’t have any DUIs so I can drive myself, but thanks.
Packer: Where’s Michael Ssssnot, sniffin’ some dude’s thong? Probably …

Michael: In the future, if I want to say something funny, or witty, or do an impression, I will no longer, ever, do any of those things.
Jim: Does that include, “that’s what she said”?
Michael: Mmm hmm, yes.
Jim: Wow, that is really hard.
Jim: Do you really think you can go all day long?
Michael is trying to restrain himself.
Jim: Well, you always left me satisfied and smiling. So …
Michael: That’s what she said!

Michael: Mr. James P. Albini. I believe you may recognize his face from the billboards? He specializes in free speech issues.
James: And motorcycle head injuries, workers comp, and diet pill lawsuits.

Phyllis (laughing as Michael is hugging and kissing her): Michael, c’mon, you don’t have to worry, I’m not gonna …
Michael: I’m not, I’m not worried!
Phyllis: … report you to HR.
Michael: You know what, the only thing I am worried about … is gettin’ a boner.

Michael: Times have changed a little. And even though we’re still a family here at Dunder Mifflin, families grow. And at some point, the daddy can’t take a bath with the kids anymore. I am upper management, and it would be inappropriate for me to take a bath with Pam. As much as I might want to.
Pam: He said what?!