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Angela discovers she has not been invited to Pam's wedding. I.D. pictures are also being taken in the office, following Dwight's appointment as Honorary Security Advisor of the office park in "Drug Testing". Oscar complains to H.R. Director Toby about Angela's baby poster. When Michael overhears the discussion, he tells Toby he wants to try to resolve the conflict himself. Using a manual, he decides that Oscar will wear a T-shirt of the poster so that Angela can look at it but Oscar won't have to. He takes every other unresolved office complaint from Toby (by force) to try and resolve them himself with disastrous results ahead. Later on, Michael casually wonders why he has never had a complaint made to him, when Toby later explains to the camera that he is secretly archiving complaints every quarter, specifically aimed at Michael by the rest of the staff.

Pam hand-delivers her "save the date" to Angela. Michael starts reading the (confidential) complaints out loud in front of the office and the employees start feeling both angry and awkward at the complaints made by and against them. Pam is angry about a complaint against her for planning her wedding during office hours, which she blames Angela for making. After another prank by Jim when his security I.D. badge labels him as a security threat and his middle name is typed as "Fart" and not "Kurt", Dwight storms off and makes another complaint to Toby, but he discovers his complaints about Jim were never filed by Toby and just sat in a box under his desk. Dwight demands Michael take action against Jim. Shortly after, Dwight begins looking up potential job openings in other Dunder Mifflin branches to verbally taunt Jim (which seems to work by Jim's irritated facial expression).

Michael locks Dwight and Jim together in a room for a "cage match", where they're not allowed to leave until they come to an understanding. As Jim explains each prank he pulled on Dwight, he starts to realize how unfunny they are when they're listed back to back and feels regret at how he spends his time in the office. At this point, tensions are high in the office and no one speaks to one another. Michael tries to resolve them by getting the I.D. photographer to get a group shot of the staff. As Michael attempts to get one good group shot (at $20 a piece), Jim confesses to Pam that he actually registered the complaint about Pam's wedding planning. The following day, he leaves a message on Pam's voicemail stating he won't be in because he has a doctor's appointment in the city, but we see that he is actually seeing Jan for a sales position at another Dunder Mufflin branch in Stamford, Connecticut.

• The poster Oscar complains about was given to Angela by Toby in the Secret Santa swap in "Christmas Party".
• The final scene in which Toby places the box of complaints on a shelf with hundreds of similar boxes is a nod to the final scene of Raiders of the Lost Ark. See Also: Government Warehouse: Plot device in Fiction
• Roy's last name is finally revealed on the "Save the Date" card that Angela holds up to the camera: Anderson. This means that if Pam decided to take his last name in their marriage, her name would be Pamela Anderson.
• Creed's turning to his side after having his picture taken suggests that he has had run-ins with the law.

Jim: Yeah, I mean it’s inevitable, I definitely overhear some wedding preparation, but, I’m fine with it. She hears me arranging my social life. And we both have to hear Dwight order deer urine over the Internet, so it evens out.

Pam: There are a few people I decided not to invite, and that might make things kind of awkward but … it’s my wedding. And I don’t want anyone there who has called me a hussy.

Michael: Yes, thanks, Fantastic Sam’s. Adult Cut Plus. Comes with a shampoo and blow dry. We’re doing I.D. photos today. Gotta represent.

Dwight: Oh! What is on your face? Is that a disguise?
Phyllis (leaving the room): Excuse me.
Dwight: Clown paint.

Dwight: I.D. badges are long overdue. Security in this office park is a joke. Last year, I came to work with my spud gun in a duffel bag. I sat at my desk all day, with a rifle that shoots potatoes at 60 pounds per square inch. Can you imagine if I was deranged?

Michael: That’s a nice tie.
Ryan: Thank you.
Michael: That is … who makes that?
Ryan: Um, I don’t …
Michael: Do you mind if I wear that for the photo?
Ryan: Um … let’s um, let’s keep our clothes on.

Oscar: I’d say if Jesus saw that, he’d freak out!

Michael: What do you know about conflict resolution? Your answer to everything is to get divorced.

Michael: In this office, it is till death do us part. Assuming that we don’t get downsized.

Michael: My Shaolin temple style defeats your monkey style.

Michael: With win-win-win, we all win. Me too.

Angela: I got this poster for Christmas, and I feel I want to see it everyday. It makes me feel like the babies are the true artists, and God has a really cute sense of humor.
Michael: C’mon, seriously, that?
Oscar: I don’t like looking at it. It’s creepy, and in bad taste, and it’s just offensive to me. It makes me think of the horrible, frigid stage mothers who force the babies into it. It’s kitsch, the opposite of art. It destroys art, it destroys souls. This is so much more offensive to me than hardcore porno …

Angela: It was hand delivered, but, I did get a ’save the date’ after all. (Looking at it) It’s not my taste.

Toby: Every Friday at 4, I have a standing appointment with Dwight, for him to file a grievance against Jim. I tell him that I’m sending them to a special file in New York. That box is the special file in New York.

Michael: This is from Kevin. He says Stanley uses his Miracle Whip without asking. Meredith complains that everyone talks too loud in the morning, and the lights are too bright.

Michael: Creed is sick of looking at the redhead all day, and wants a seat facing the receptionist.
Pam: Nice.

Toby: Actually, I have a separate folder for complaints against Michael.

Michael: How about the Phyllis/Angela dispute.
Angela: You already did me.
Michael (with Jim mouthing the words to the camera): That’s what she said.

Pam: I have this kind of big secret about Angela. And I’ve been really nice to her, and I haven’t told anyone, and … (shakes head) what the hell?

Michael: Here is a Kelly complaint. “Ryan never returns my calls.” Ah, join the club.
Ryan: My voicemail’s real spotty. Sometimes.

Jim: Dwight tried to kiss me.
Michael: What?
Jim: And I didn’t tell anyone, cause I’m not really sure how I feel about it.
Dwight: That is not true. Redact it. Redact it!

Pam: Hey, thanks for ratting me out!
Angela: I didn’t do it!
Pam: I find that hard to believe, considering you have problems with every single person in this entire office except Bobblehead Joe.

Michael: Someone complained that the men’s room is “whites only.” Stanley, you know that’s not true.
Stanley: I didn’t say that.
Creed: Then why is there a picture of a white man on the door?

Michael: And also, Phyllis, Stanley says that you cry too much and that bugs him.
Phyllis: Stanley and I are close, too.
Stanley: We sit close.

Jim: Well what does Roy think about everything.
Pam: I don’t know, I try not to bother him about this kind of stuff.
Jim: You mean, like your thoughts and feelings?
Pam: Yeah.
Jim (under his breath): Yeah.

Phyllis (to Angela): I don’t like you.

Michael: Okay, Ryan, you told Toby that Creed has a distinct old man smell?
Creed: I know exactly what he’s talking about. I sprout mung beans on a damp paper towel in my desk drawer. Very nutritious, but they smell like death.

Michael: Alright Kevin, you are accused of making sexually suggestive remarks to Angela, that made her feel uncomfortable. Solution: Angela, you are to make sexually suggestive remarks to Kevin, that will make him uncomfortable.
Kevin: I accept your decision. (Angela has that ‘you gotta be kidding’ look on her face)

Dwight: I never smile if I can help it. Showing one’s teeth is a submission signal in primates. When someone smiles at me, all I see is a chimpanzee begging for its life.

Dwight: This is humongous. I am not a security threat. And my middle name is Kurt, not Fart.
Jim: What did I write … (grins)

Michael: You know your I.D. says you’re a security threat?

Michael: Cage matches? Yeah, they work. How could they not work? If they didn’t work, everybody would still be in the cage.

Michael (reading Dwight’s complaints): “Somebody replaced all my pens and pencils with crayons. I suspect Jim Halpert.” “Everyone has called me Dwayne all day. I think Jim Halpert paid them to.” “This morning I found a bloody glove in my desk drawer, and Jim Halpert tried to convince me I committed a murder. I think he may be the real murderer.” “Jim Halpert said there was an abandoned infant in the women’s room. When I went to save the child, I saw Meredith on the can.”

Michael (reading Dwight’s complaint): “This morning, I knocked myself in the head with the phone.”
Jim: That actually took awhile. I had to put uh more and more nickels into his handset, til he got used to the weight, and then I just … took them all out.

Michael (reading Dwight’s complaints): “Every time I typed my name, it said ‘Diapers.’” “By the end of the day, my desk was about two feet closer to the copier.”
Jim: Yeah, I just moved it an inch every time he went to the bathroom. And that’s how I spent my entire day that day.

Michael: The Japanese have this thing called shiatsu massage, where they dig into your body, very hard. And it is very painful. And apparently, some people throw up. But the next day they feel great. I’ve never had one. They sound awful.

Dwight: I have a girlfriend.
Jim: Sure, you do, Dwight.

Michael: It was really hard getting a good picture of 15 people. He would not give me a discount, and eight tries added up. But, I’m sort of an expert at Photoshop, so it turned out fine in the end. When people work together, there is going to be conflict. You can’t outrun your problems. And that is why the idea of a cage match is so universally appealing. But here’s the thing about cage matches. Sometimes you have to open the cage. And that is something Toby will never understand.